OIR Tickets

What constitutes a ticket?

Action is internal to the office.
Action is short-term in nature.
Action is considered "routine" work.
Responding to a question from the user community.
Action is a change to an existing report beyond updating the report with new data (i.e. a break-fix).
Anything that comes in to the ticket queue via the data request form on the OIR website. Note: Sometimes a ticket that comes in via the data reqeust form may actually need to be considered a project.

If there is any confusion about creating a ticket, check with Paul.